Privacy Policy

Your privacy matters to us. Learn how wyrinovaqent protects and manages your personal information in accordance with Australian privacy laws.

Overview and Commitment

wyrinovaqent Australia Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our financial tools, or engage with our services. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and comply with all applicable Australian privacy legislation.

Important Notice:

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when registering for our services, creating user accounts, subscribing to newsletters, or contacting us. This may include:

Full name and contact details including email address, phone number, and postal address
Date of birth and identification information as required by Australian financial service regulations
Financial information including income details, employment status, and investment experience
Bank account details and payment information for subscription services
Tax file number (TFN) or Australian Business Number (ABN) when legally required

Usage and Technical Information

We automatically collect certain information about your device and how you interact with our services:

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, and navigation patterns
Financial tool usage patterns and preferences
Location data when permitted by your device settings
Cookies and similar tracking technologies data

How We Use Your Information

We use your personal information for legitimate business purposes in accordance with Australian privacy law. The primary purposes include:

Service Delivery: To provide you with our financial tools, educational resources, and customer support. This includes personalizing your experience and improving our service offerings based on your usage patterns and feedback.

Legal Compliance: To comply with Australian financial services legislation, anti-money laundering laws, taxation requirements, and other regulatory obligations. This may include reporting to AUSTRAC, the Australian Taxation Office, or other regulatory bodies.

Communication: To send you important service updates, educational content, marketing communications (with your consent), and respond to your inquiries. You may opt out of marketing communications at any time.

Security and Fraud Prevention: To protect our services from unauthorized access, fraudulent activities, and to maintain the security and integrity of your personal information and our systems.

Information Sharing and Disclosure

We may share your personal information in the following circumstances, always in accordance with Australian privacy law:

Service Providers and Partners

We work with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, and delivering our services. These providers are contractually bound to protect your information and may only use it for the specific purposes we authorize. This includes:

Payment processors and financial institutions for transaction processing
Cloud hosting providers for data storage and platform operations
Customer service platforms and communication tools
Analytics and marketing service providers (with appropriate privacy safeguards)

Legal Requirements

We may disclose your information when required or permitted by Australian law, including to law enforcement agencies, regulatory bodies such as ASIC or AUSTRAC, tax authorities, or in response to court orders or legal proceedings.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction Rights:

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. We will respond to such requests within 30 days and may charge a reasonable fee for providing access to extensive records.

Right to know what personal information we collect and how we use it
Right to access your personal information and obtain a copy
Right to correct inaccurate or incomplete personal information
Right to request deletion of your personal information (subject to legal retention requirements)
Right to restrict or object to certain processing activities
Right to withdraw consent for marketing communications
Right to lodge a complaint with the Australian Privacy Commissioner

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request to ensure the security of your personal information.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

Technical Safeguards

SSL/TLS encryption for all data transmissions
Secure server infrastructure with regular security updates
Multi-factor authentication for admin access
Regular security audits and vulnerability assessments
Encrypted storage of sensitive personal and financial information

Administrative Safeguards

We maintain strict access controls, provide regular privacy and security training to our employees, and have incident response procedures in place. All staff members are bound by confidentiality agreements and privacy obligations.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Information: Retained while your account is active and for 7 years after account closure to comply with Australian financial record-keeping requirements.

Transaction Records: Maintained for 7 years as required by Australian taxation and financial services legislation.

Marketing Communications: Retained until you unsubscribe or withdraw consent, after which your information is removed from our marketing databases within 30 days.

When personal information is no longer required, we securely delete or destroy it using industry-standard methods to prevent unauthorized access or reconstruction of the data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use the following types of cookies:

Essential cookies required for basic website functionality and security
Performance cookies to analyze how you use our website and improve our services
Functional cookies to remember your preferences and provide personalized features
Marketing cookies to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. We also use Google Analytics and other analytics tools to understand user behavior and improve our services, always in compliance with privacy regulations.

International Data Transfers

While we primarily store and process your personal information within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

Transfer Safeguards

Transfers only to countries with adequate privacy protections or under approved transfer mechanisms
Contractual agreements requiring overseas recipients to comply with Australian Privacy Principles
Regular monitoring and auditing of overseas service providers
Encryption of data during transmission and storage

Countries where your information may be processed include the United States, United Kingdom, and other countries with service providers who meet our strict privacy and security standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Post the updated Privacy Policy on our website with a new effective date
Send email notifications to registered users about significant changes
Provide prominent notice on our website for a period of 30 days
Obtain fresh consent where required by law

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Privacy Contact Information

For any privacy-related questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:

wyrinovaqent Australia Pty Ltd
75 Woods St, Darwin City NT 0800, Australia
Phone: +61 3 9042 3648
Email: privacy@wyrinovaqent.com

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

This Privacy Policy was last updated on January 15, 2025 and is effective immediately. Previous versions are archived and available upon request.